Careers
Join us to Shape the Future of Cloud Governance
Cloud Success Manager – India
CoreStack provides a NextGen Cloud Governance platform that empowers enterprises to increase top-line revenues and gain a competitive edge through AI-powered real-time cloud governance on autopilot.
CoreStack is successfully deployed with companies across multiple industries such as Healthcare, Financial Services, Retail, Education, Technology, and Government. CoreStack has a stellar leadership team, creative investors, and backed by industry-leading advisors. Gartner recognized CoreStack in the 2020 Cloud Computing Platforms Magic Quadrant. CoreStack is also a recent recipient of the 2021 Gold Stevie American Business Awards in the Cloud Infrastructure category and 2021 Gold Globee Winner of the Most Innovative Company of the Year in IT Cloud/SaaS, Tech Ascension Award 2022, CoreStack Wins DataCloud Global Award 2022 and 19th Annual 2023 Silver Globee Winner® Cybersecurity Awards.
Responsibilities
- As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value
- This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges
- Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption
- Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives
- Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI). Knowledge of services and their usage by Application teams
- Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions
- Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback
- Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack
- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness
- Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
Requirements
- Relevant experience of between 8-12 years with minimum of 4 years in customer facing role
- A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment
- Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification
- Strong organization and presentation skills
- Passion towards driving customer success
- Excellent customer relationship and communication skills
- The ability to manage and drive many high-priority tasks at the same time
- Ability to collaborate with Sales teams
Location
- Chennai, India
Years of Experience
- 8 to 12
Work Type
- Full Time
The Perks & Benefits
Competitive Salary
Competitive benefit package with appreciable equity
Health insurance and other company benefits
Exciting, fast-paced and entrepreneurial culture
CoreStack is an equal opportunity employer and values diversity. CoreStack does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.