A global System Integrator in the field of Unified Communication provides end-to-end solution integration consulting and services to the enterprise and contact centre industry.
- Setting up of underlying contact centre infrastructure in physical/Private cloud.
- Monitoring of the contact center infrastructure and application through different interfaces(Host based/Agent based/SNMP Poll/SNMP Trap) through a Shared Infrastructure hosted in Public Cloud.
- Ensuring the overall QoS of the contact center application
- Centralized dashboard for Infrastructure, Application and Alerts
- Automating the operational aspects of Contact centre infrastructure.
- Self-service portal based contact centre deployment across physical, private & public clouds.
- Auto enablement of Infrasturcture and application Monitoring for the newly created infrastructure, through templates and scripts.
- Event driven remediation to maintain QoS of contact center application by processing Nagios monitoring alerts and traps
- Centralized inventory of deployed contact center application across different clouds.
- Role based dashboards for Infrastructure team, application support team and service desk team.
- All infrastructure and application operations are executed and managed through automation framework.
Platform led approach helped in provisioning and management of UC infrastructure across multiple clouds. Helped in on-boarding new vendors/partners and their specific tools/applications at ease