ServiceNow is often implemented to serve as an organization-wide IT service management (ITSM) platform to create and manage all kinds of IT service requests. However, in reality, organizations struggle with the mushrooming of several siloed IT service delivery processes and tools. With the advent of Cloud, the pain of service management has further escalated.
How CoreStack helps?
Bring together your Cloud governance and IT service management to unlock these business benefits
Enable your Users to quickly order what they need by comparing options across Clouds from a rich service catalog
Automatically create incident tickets in ServiceNow based on the alerts from your multi-cloud landscape
Achieve your goal of managing and tracking all the requests and incidents of multi-cloud infrastructure from a single platform
CoreStack provides two options to create your Cloud service requests.
Figure 1 – Cloud service requests triggered from ServiceNow
You can also choose to create and approve requests separately on the CoreStack multi-cloud governance platform and synchronize the information real-time into ServiceNow configuration management database (CMDB).
Figure 2 – Cloud service requests triggered from CoreStack
Figure 3 – Cloud governance incident management