Careers

Join us to Shape the Future of Cloud Governance

Support Manager (US)

CoreStack, an AI-powered multi-cloud governance solution, empowers enterprises to unleash the power of cloud on their terms by helping them rapidly achieve continuous and autonomous cloud governance at scale. CoreStack enables enterprises to realize outcomes across FinOps, SecOps and CloudOps such as 40% decrease in cloud costs and 50% increase in operational efficiencies by governing operations, security, cost, access, and resources. CoreStack also assures 100% compliance with standards such as ISO, FedRAMP, NIST, HIPAA, PCI-DSS, AWS CIS & Well Architected Framework (WAF). CoreStack works with many large global customers across multiple industries including Financial Services, Healthcare, Retail, Education, Telecommunications, Technology and Government. The company is backed by industry leading venture investors. CoreStack is a recent recipient of the 2021 Gold Stevie American Business Awards in the Cloud Infrastructure category and 2021 Gold Globee Winner of the Most Innovative Company of the Year in IT Cloud/SaaS. In addition, CoreStack won the 2021 Best New Products American Business Award in Cloud Governance as well as Golden Bridge Awards for Cloud Computing/SaaS Innovation and Cloud Security Innovation. CoreStack was recognized as IDC Innovator in Cloud Management Solutions and in the Gartner Magic quadrant for Cloud Management Platforms in 2020. The Company is a three-time TiE50 Winner and a Emerge 50 League-10 NASSCOM award recipient in Enterprise Software. CoreStack is a Google Cloud Build Partner, Microsoft Azure Gold & Co-Sell Partner, and Amazon AWS Advanced Technology Competency Partner.

Primary Responsibilities
  • Manage a team of support engineers to provide proactive and reactive support to customers and partners
  • Meet or exceed operational and customer support experience metrics targets
  • Incorporate and adopt the use of data and automation as part of the support delivery processes and customer experience
  • Leverage internal and external knowledge to resolve customers issues
  • Plan/execute hiring, coach and develop team members
  • Proactively evaluate and improve online tools that will elevate the customer experience
  • Identify and manage key performance metrics to drive success and customer delight
  • Drive advocacy for customer needs by providing feedback to the product development team
Requirements
  • Strong analytical thinking skills – a love of solving complex problems and identifying patterns
  • A proven track record in services and/or support management for a SaaS solution with at least 2 years in a SaaS support environment and 1 year in support management
  • Expertise on public cloud – AWS, Azure and/or GCP
  • Excellent customer relationship and communication skills
  • Should have the automation experience
  • The ability to manage many high priority tasks at the same time
  • A bachelor's degree in a technical area – Engineering or Computer Science
Location
  • Full Time | Seattle, US

The Perks & Benefits

Competitive Salary

Competitive benefits with appreciable equity

Health insurance and other company benefits

Exciting, fast-paced and entrepreneurial culture

CoreStack is an equal opportunity employer and values diversity. CoreStack does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

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