Join us to Shape the Future of Cloud Governance

Customer Success Manager (US)

At CoreStack, we realize that the key to sustained progress is unwavering customer success. Hence why we’re seeking a qualified Customer Success Manager (CSM). Ideally, you are awesome at working closely with our customers and in driving adoption and outcomes, thereby leading to sustained renewals, appreciable expansion and stand-out advocacy across our client portfolio.

Primary Responsibilities
  • Help customers derive best value from our solutions by assisting them with successful onboarding
  • Deliver effective training on the product capabilities to Customers and Partners
  • Work with Product Delivery Team for implementations and customization requests
  • Provide Product Release updates and drive additional value by encouraging deeper feature adoption
  • Engage with customers consistently and effectively demonstrate and communicate ROI throughout the customer lifecycle
  • Provide Cloud Governance reports and recommendations
  • Build strong relationships with customers and internal teams (Product Management, DevOps, Engineering)
  • Manage current accounts and nurture existing customers. Streamline and manage renewals, upsells and expansions
  • Generate product training resources including Guides, Presentations, Videos
  • Update Product related Best Practices and FAQs periodically
  • Conduct periodic CSAT / NPS surveys. Synthesize customer feedback and quarterback experiences with internal teams on behalf of the customer
  • Proven work experience in Customer Success at a US-based B2B Enterprise SaaS company, preferably in the cloud infrastructure domain
  • At least 3+ years of experience in customer-facing roles (Customer Success, Account Management, Business Development)
  • Good exposure to cloud and Devops technologies (Such as AWS/Azure/GCP, CI/CD tools etc.)
  • Experience in collaborating with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Desired Qualities:

  • Creativity in approach and in building customer relationships in ground-breaking new ways
  • Impressive executive presence and excellent written and verbal communication abilities
  • Strong Leadership and Negotiation skills
  • Deeply data-driven, with a growth mindset, a keen eye for detail and a strong bias for action
  • Passion for technology and experience with making an impact in a fast growing B2B enterprise SaaS company
  • Ability to create structure in ambiguous situations and architect effective processes
  • Willingness to travel as needed
  • BA/BS degree or equivalent. MBA/Masters preferred
  • US | Full Time
  • Location: Seattle 

The Perks & Benefits

Competitive Salary

Competitive benefits with appreciable equity

Health insurance and other company benefits

Exciting, fast-paced and entrepreneurial culture

CoreStack is an equal opportunity employer and values diversity. CoreStack does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

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